Returns Policy (Returns, Damaged & Faulty Items):

• Return Window: We accept returns within 14 days from the invoice date. Items must be unused, unopened, and in their original packaging.
• Return Shipping: Return postage costs are the responsibility of the customer. We recommend using a tracked and insured service, as we cannot issue refunds for lost, missing, or damaged parcels. Any claims for such losses must be filed with the courier directly.

Damaged Items:

• Please email us if an item arrives damaged.
• Include photographic proof, product details (name, quantity, etc.), your order number, and your preference for a refund or exchange.
• Photographic evidence is important for processing claims with the courier and improving our packaging process.

Refunds:

• All refunds will be issued back to the original payment method (e.g., Card, PayPal).
• Refunds may take 1-5 working days to appear in your account.
• Please note, we cannot refund any postage or carriage charges for returns.
• We are unable to offer refunds for lost credit or time on phone card, top-up, or subscription services.

How to return:

- Please email us at support@kojiesan.co.uk before returning. Should you wish to proceed, please address the return to:

Philippine Global Retail PGR Ltd
Office 8 Vanguard Self-Storage
188 Westferry Road
London
E14 3RY